This Refund, Return & Order Resolution Policy governs refunds, returns, replacements, cancellations, damaged shipments, missing or incorrect items, and other order-related concerns involving Royal Research Group.
Because Royal Research Group supplies research materials, product integrity and chain of custody are important. Products that have left Royal Research Group’s control generally cannot be returned for resale or restocking. This does not prevent Royal Research Group from providing an appropriate resolution when an order is damaged, incorrect, incomplete, or affected by a verified fulfillment issue.
By placing an order, you agree to this Policy and the applicable Terms of Service.
Eligible Order Issues
Royal Research Group will review order-resolution requests involving circumstances such as:
Incorrect products shipped by Royal Research Group.
Missing items from an order.
Products damaged during transit.
Verified fulfillment errors.
Shipments that appear lost in transit.
Other order issues approved following review.
The appropriate resolution may include a replacement, refund, store credit, or another corrective action depending on the circumstances, product availability, and supporting information.
Non-Eligible Returns and Refunds
Except where required by applicable law or expressly approved by Royal Research Group, returns or refunds generally will not be provided for:
Change of mind after purchase.
Customer ordering errors.
Products that have been opened, altered, used, or handled after delivery.
Products affected by improper storage, handling, transportation, or environmental exposure after delivery.
Authorization to submit or return a product for review does not guarantee a refund, replacement, credit, or other resolution.
Reporting an Order Issue
Contact Royal Research Group as soon as reasonably possible after discovering an order issue.
Depending on the issue, you may be asked to provide:
Order number.
Description of the issue.
Photographs of the products received.
Photographs of the shipping box or packaging.
Shipping labels or tracking information.
Other information reasonably necessary to evaluate the request.
Keep the affected products, original packaging, and shipping materials until Royal Research Group confirms that they are no longer needed for review.
Failure to provide reasonably requested information may delay or limit the ability to investigate the issue.
Damaged Shipments
If a shipment arrives damaged, retain the products, packaging, shipping box, and labels whenever possible and contact Royal Research Group promptly.
Royal Research Group may review photographs, tracking information, packaging condition, carrier records, and other available information when evaluating the issue. Royal Research Group may also coordinate with the shipping carrier where appropriate.
If the claim is verified, Royal Research Group will determine an appropriate resolution based on the circumstances and available inventory.
Incorrect or Missing Items
If an order contains an incorrect product or is missing an item included in the confirmed order, contact Royal Research Group promptly and provide the applicable order information.
Royal Research Group will review the order and fulfillment records and may request photographs or other supporting information. If a fulfillment error is verified, Royal Research Group will provide an appropriate corrective resolution.
Lost or Delayed Shipments
Delivery dates and carrier transit times are estimates and may be affected by weather, transportation disruptions, carrier operations, holidays, destination restrictions, or other circumstances outside Royal Research Group’s reasonable control.
A carrier delay by itself does not automatically qualify an order for a refund or replacement.
If tracking information indicates that a shipment may be lost in transit, Royal Research Group may assist with or initiate a carrier investigation. Resolution will depend on the available tracking information, carrier findings, delivery records, and other relevant circumstances.
Orders marked delivered by the carrier may require additional review before a replacement, refund, or other resolution is approved.
Order Cancellations
Cancellation requests should be submitted as soon as possible.
An order may be cancelled if the request is received before shipment and before fulfillment has progressed to a point where cancellation is no longer reasonably possible.
Once an order has shipped, it generally cannot be cancelled. Any subsequent order issue will be handled under the applicable provisions of this Policy.
Refunds
Approved refunds will generally be issued to the original payment method unless another method is necessary or agreed upon.
Refund processing times may vary according to the payment provider or financial institution. Royal Research Group does not control the time required for a payment provider or financial institution to post an approved refund after it has been submitted.
Submission of a request does not itself guarantee approval of a refund.
Replacements
Royal Research Group may provide a replacement when appropriate for a verified damaged shipment, missing item, incorrect item, fulfillment error, lost shipment, or other approved order issue.
Replacement availability is subject to inventory and product availability. When replacement is not reasonably available, Royal Research Group may provide another appropriate resolution.
Return Authorization
Do not send products back to Royal Research Group unless return instructions or authorization have been provided.
Products returned without required authorization may be refused or may not qualify for review. If a return is authorized, follow the instructions provided by Royal Research Group regarding packaging, shipment, and any required documentation.
Authorization of a return does not itself guarantee approval of a refund, replacement, credit, or other resolution.
Chargebacks and Payment Disputes
Customers are encouraged to contact Royal Research Group regarding an unresolved order issue before initiating a chargeback or payment dispute so that the matter can be reviewed directly.
Royal Research Group may provide transaction records, order information, tracking records, delivery confirmation, correspondence, and other relevant documentation when responding to a payment dispute or chargeback.
Fraudulent disputes, knowingly false claims, or misuse of payment-dispute procedures may result in account restrictions, refusal of future service, or other action permitted by applicable law.
The Terms of Service govern general limitations of liability, website use, purchaser responsibilities, and other terms applicable to transactions with Royal Research Group. The Shipping Policy governs processing, shipping methods, tracking, destination requirements, and other shipping matters.
If a specific policy governs a particular issue, that policy controls for that issue unless expressly stated otherwise.
Policy Updates
Royal Research Group may revise this Policy to reflect changes in operations, fulfillment procedures, shipping practices, legal requirements, or related policies.
Revisions become effective when posted with an updated effective date unless otherwise stated. Changes will not retroactively alter completed transactions where prohibited by applicable law.
Contact
Questions or requests involving refunds, returns, replacements, damaged shipments, missing or incorrect items, cancellations, or other order issues should be submitted through Royal Research Group’s Contact page.
Provide the order number and relevant supporting information whenever possible to assist with review.
Table of Contents
Need assistance with an order?
Our team is available to help with shipping, fulfillment, and product-related questions.
